Job description
Why work for Brennan?
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.
Brennan IT benefits include:
As a key member of the service delivery team, you will be providing 1st through to 3rd level IT support for all our clients at different levels - Small, Midsize and Enterprise. You will also be performing on-site work for our external clients.
This role requires a good understanding of a broad range of IT infrastructure including desktops, servers, networking and storage to name a few. You will be responsible for the day-to-day operations of our client’s networks. You may also be involved in key IT projects within your client base.
Your key responsibilities:
Car and driver's license is required for this role.
Brennan IT is an equal opportunity employer.
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.
Brennan IT benefits include:
- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees - We offer Certification Bonus so you can upskill yourself
- Flexibility to work in the way that brings out the best in you
- The ability to do what you love, in an environment that supports you
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more!
- Discounted IT hardware and software products
As a key member of the service delivery team, you will be providing 1st through to 3rd level IT support for all our clients at different levels - Small, Midsize and Enterprise. You will also be performing on-site work for our external clients.
This role requires a good understanding of a broad range of IT infrastructure including desktops, servers, networking and storage to name a few. You will be responsible for the day-to-day operations of our client’s networks. You may also be involved in key IT projects within your client base.
Your key responsibilities:
- Provide support to our non-Managed Services customers, ensuring SLA targets are achieved
- Maintain ownership of incidents and escalations at client sites
- Day to day operations of client's systems and networking
- Work towards billable hours targets and self-work generation
- Project work identification
- Work with Senior Consultants and Account Management staff to ensure effective management of the client base
- Identify areas for Service Delivery improvement
- Minimum of 3 years IT support experience with technologies such as Microsoft, Cisco, Citrix, HP, various Linux distros, virtualisation technologies, Symantec, Veeam, Zerto, Sophos, SAN Storage exposure, Apple MacOS, Mobile Devices, various cloud infrastructure and hosted platforms
- Implementation and troubleshooting experience of Cloud based hosted platforms such as Office 365, Azure, AWS Google or Mimecast
- Sound working knowledge of Hypervisor platforms such as including Microsoft Hyper-V and VMware vSphere
- Sound working knowledge of hardware platforms including HPE, DELL, IBM, Lenovo, Cisco, Meraki, Juniper, Fortinet and Sophos
- Confident, self-motivated and self-work generating
- Ability to work autonomously but be part of a larger team
- Passion for customer service
Car and driver's license is required for this role.
Brennan IT is an equal opportunity employer.
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