Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. Now we’re doubling our impact. We’re demerging, with a sharp focus on two new ASX-listed companies: The Lottery Corporation, Australia’s largest lottery company, and new Tabcorp, a leading diversified wagering operator and gaming services provider. For the next 12 months and beyond, we’re bringing the brightest minds together to go bigger and braver than ever. Game to join us?

What you’ll do

You will deliver 24 x 7 services and support for Tabcorp’s revenue generating sales channels, within a high pressure, complex and highly regulated environment.

Reporting to the System Operations Team Lead you will be responsible for the timely activation of processes and procedures, minimising potential revenue loss due to system incidents and assist to ensure highly available platforms, products and services are accessible 24/7/365 across all geographic locations.

You will obsess about customer happiness (Tabcorp Users) and provide a highly effective resolution of service and end user issues to provide Tabcorp with a secure and robust service for all minor and major services.

What you’ll bring

• Bachelor's degree in computer science, computer engineering, or applied science or a related field of study, or equivalent experience.
• Experience in Technology operations and experience in an operational team in a complex enterprise and highly regulated environment.
• Proven experience of 24x7x365 hardware and software support with strong technical expertise across a range of technologies.
• Proven ability to deliver quality service/outcomes in a fast pace and challenging environment.
• Secure understanding of service levels from a commercial perspective.
• Experienced in agile, lean, DevOps, and other best (and next) practice.
• An extensive understanding of the Information and Technology industry, as well as technology trends and next practice.
• Proven experience in developing and maintaining strong relationships across business and technology teams.

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too!

The list is extensive but here are a few:

• A “say yes” approach to flexible working to meet your individual needs
• A multitude of leave types such cultural leave, volunteer leave and 18 weeks’ parental leave for all new parents, regardless of gender
• We’re committed to Inclusion & Diversity with a range of initiatives such as our annual Inclusion Month celebrations and our Gender Affirmation Statement of Support
• We’re proud to have been named an Employer of Choice for Gender Equality by the federal government’s Workplace Gender Equality Agency (WGEA) for the seventh consecutive year
• We offer a comprehensive (and free) health and wellbeing app called The Arena to support you and your family’s mental and physical health
• We’re committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train

About Tabcorp

We’re Australia’s largest gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill.

Our 4,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-class brands; Tatts, TAB, Sky Racing, Sky Sports Radio and MAX. As an ASX listed company we’re proud to shape our industry for the better. Because together, anything’s possible.

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au

COVID

Tabcorp is closely monitoring Department of Health guidelines to ensure we continue to provide a safe working environment. You may be required to present evidence of Covid vaccination in order to comply with Public Health directions and fulfil the requirements of this role.

• Demerger subject to shareholder, court, regulatory and other approvals.

This role can be based in Melbourne, Sydney or Brisbane.

Variety of 12 hour shifts across a 24/7 roster.

We are recruiting 3 positions across 3 locations.