Job description

Job Title: Team Lead / Assistant Manager

Job Description Summary

The Team Lead / Assistant Manager assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and/or Assistant Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead will assume full responsibility for all store operations. Consistently strives to meet or exceed all established sales and operational goals. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.

• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.

• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures

• Inventory Control responsibilities to include adherence to all policies and procedures in regard to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory

• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage

• Payroll Control responsibilities to include adherence to all policies and procedures in regard to: Scheduling Payroll budget compliance Time & Attendance

• Hiring and employee development responsibilities to include adherence to all policies and procedures in regard to: Completion of all administrative tasks related to hiring employees Proper staffing of all employees in accordance with store hours and needs Ensure training compliance & development of all direct reports

• Loss Prevention responsibilities to include adherence to all policies and procedures in regard to the protection and control of all Company assets.

• Work towards a complete understanding of managing all day-to-day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check. Effective verbal and written communication skills. Strong managerial, organizational and planning skills. Strong interpersonal skills necessary for customer and employee interactions. Advanced knowledge of the company’s policies and procedures. Advanced knowledge and demonstrated skills in visual merchandising skills and store presentation standards. Advanced level of knowledge with POS operations and functionality.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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