About Us

At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.

Benefits

• Be part of a diverse, collaborative, and supportive team who are passionate about the work we do
• Growth mindset culture with a focus on individual skills and career development
• A flexible work environment / work from home

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program.

The Role

Deliver and facilitate learning programs and initiatives across assigned business areas, to maximise capability and performance of teams in support of business objectives.

Responsibilities:

• Deliver and facilitate training, coaching and other learning programs to stores and support office, including sales and coaching frameworks, product knowledge, new technology, new processes and customer engagement
• Work closely with territory and store managers in identified stores to develop tangible action plans that improve customer engagement and sales outcomes
• Work with Subject Matter Experts (SMEs) to determine needs and develop learning requirements
• Develop blended learning solutions in collaboration with the Learning team, ensuring programs are scalable and repeatable
• Work collaboratively with relevant teams to draw on feedback and user input to inform improvement opportunities in learning programs
• Contribute to the development of product knowledge programs together with the Merchandise team and key supplier partners
• Contribute to the development and delivery of systems and process improvements with various support office and store teams

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.