Job description

POSITION: Transportation Coordinator
DEPARTMENT: Customer Service- Operations
POSITION SUMMARY:

UPHP provides non-emergent medical transportation (NEMT) assistance to its Medicaid and MI Health Link population for covered services. The transportation coordinator serves as a liaison for members, providers and vendors for their NEMT benefit, all while representing the Upper Peninsula Health Plan in a professional manner.
PRINICPAL DUTIES AND RESPONSIBILITIES:

• Follows established Upper Peninsula Health Plan (UPHP) policies and procedures, objectives, safety standards, and sensitivity to confidential information.

• Develops relationships and maintains communication with members, providers and vendors.

• Facilitates timely responses to requests for transportation, determining the most cost effective means that meets the member’s medical need.

• Educates members, providers, vendors and community members on the NEMT benefit.

• Reviews questionable member-travel situations with the team lead and/or manager.

• Investigates non-compliant transportation reimbursement forms.

• Works closely with UPHP clinical services, pharmacy, claims examiners and customer service representatives regarding authorizations, referrals, and specific health-related issues related to their NEMT benefit.

• Assists in developing, refining and implementing transportation policies and procedures and makes recommendations to achieve maximum efficiency and cost savings.

• Maintains database of members, volunteer drivers, and vendors.

• Maintains accurate and complete documentation of all transportation activities.

• Maintains confidentiality of client data.

• Performs other related duties as assigned or requested.

POSITION QUALIFICATIONS:
Education:
Minimum:
High school diploma
Preferred:
Some post-secondary education
Experience:
Minimum:
One-year office experience
Preferred:
Experience in a customer-service environment
Required Skills:

• Enhanced public/customer relations
• Keyboarding proficiency
• Working knowledge of MS Office (Word, Excel, Access)
• Exceptional telephone etiquette
• Composition and proofreading abilities
• Excellent organizational skills and attention to detail
• Knowledge of filing systems
• Electronic transfer of files/documents
• Internet proficient
• Fax and copier operation
• Adaptable to change

Desirable Skills:

• Oriented to managed care or health care systems

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.
Physical Requirements:

[This job requires the ability to perform the essential functions contained in the description. These include, but are not limited to, the following requirements. Reasonable accommodations may be made for otherwise qualified applicants unable to fulfill one or more of these requirements]:

• Ability to access departmental files
• Ability to enter and access information from a computer
• Ability to access all areas of the UPHP offices
• Moderate physical effort (lift/carry up to 25 pounds)
• Occasionally lifts supplies/equipment
• Occasional reaching, stooping, bending, kneeling, crouching
• Prolonged periods of sitting
• Occasional prolonged standing
• Manual dexterity and mobility

Working Conditions:

• Works in office conditions
• Subject to many interruptions
• Occasionally subjected to irregular hours

Job Type: Full-time

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