DeltaFM has the expertise, experience and support to provide exceptional facilities management services to a diverse range of industries, in almost any geographic location at any stage of a project. Our end-to-end facilities management and project management services ensure that your infrastructure is put in place smoothly and efficiently.

The Position

We are seeking a highly driven team leader to join our Service Desk team based at our Brisbane head office in Cannon Hill. You will join a committed team dedicated to providing accommodation booking solutions for our various remote locations across Australia. The Service Desk Team Leader will assist in establishing team objectives and focus on continually improving service and quality performance for our customers.

Key Duties:

• Oversee high volume travel booking requests for flights and accommodation
• Manage process for communicating outage/emergency activities to the organisation
• Liaising with relevant travel and accommodation stakeholders including airport and village management
• Working in a team to meet agreed service levels
• Analyse call centre data, and focus on improving performance and processes to better support customers
• Ensure effective and consistent communication throughout the team, encourage feedback and customer insight to enhance the customer experience

The Person:

To be successful in the role you will have:

• Previous experience working in the travel and accommodation industry is essential
• Previous experience as a Team Leader, Supervisor or Manager highly regarded
• Previous experience in a facilities management service desk position is desirable
• Knowledge of software packages such as INX, SAMs, Avantik, Service Now or Serko
• Ability to work flexible hours and available to be on call over weekends/public holidays as necessary
• A high level of communication (both verbal and written)
• Good diagnostic skills and the ability to problem solve

The Benefits

You will have the support, infrastructure, systems and processes you would expect from a global organisation. As an employer of choice, we recognise high performance and foster individual development. Additionally, our employees enjoy the following benefits;

• Immediate access to 100+ retail discounts accessible from your mobile
• Multiple salary packaging options to help your dollar go further
• Health and wellbeing employee benefits to help look after you
• Recognition programs including service and safety awards, regular team events, site-based benefits and company discounts.