Job description
At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We're not just growing to build better internet experiences, we're also building a welcoming place where people who want to make a difference can grow their careers.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.
Role Description
As a GFiber Webpass Residential Installation Technician you will meet our customers in their homes and perform all the aspects of setting up internet service and devices to the customers' satisfaction.
In this role, you'll:
- Provide troubleshooting and problem solving solutions to customer connectivity issues
- Perform various role related tasks and maintain scheduled appointments
- Effectively communicate with internal teams and our partners
- Owns the end to end customer installation process for basic residential installations
- Leverages foundational knowledge and core abilities necessary to complete basic residential installations, including installing and testing Ethernet jacks, making any required cross connects, and performing all installations, maintenance, disconnects and troubleshooting in Webpass residential buildings.
- Executes well defined processes and procedures requiring attention to detail; and understands how and when to escalate.
- Collaborates with the team to complete projects in a timely manner.
- Communicates clearly and effectively, both internally with colleagues and externally during customer interactions.
- On-call rotations as needed; understands urgency and prioritization.
At a minimum we'd like you to have:
- 1 year of Customer Service experience in any industry.
- Ability to terminate ethernet connections on jacks, and 66 and 110 connector blocks.
- Excellent verbal communication and time management skills.
- Basic understanding of home networking equipment, wifi routers, switches, VoIP devices, Roku, AppleTV, etc.
- Ability to lift and carry up to 20 pounds.
- Must have a valid driver's license.
It's preferred if you have:
- A fundamental knowledge of how wireless and ethernet networks work.
- Ability to work on wall plates near the floor or behind or under furniture.
- 1+ year of experience with twisted pair copper cabling.
- Technical school or technical training .
- Complete understanding of the physical layer, twisted pair copper cabling, 66 blocks, 110 blocks, patch panels, fiber optic cabling, Copper BICSI 1, etc.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Equal Employment Opportunity is The Law" (PDF).
To learn more about US requirements around COVID vaccination requirements for GFiber workspaces, read our Vaccination Entry Policy.
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