Job description
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You are an advocate of the importance of workforce management within a business
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We are passionate team of professionals who have high level of analytical and data intelligence
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Together we can build a great workforce team to build a brighter future for our customers
See yourself in the team
Chief Operations Office (COO) is responsible for servicing multiple brands within the Group internationally, delivering a highly flexible operations environment, outstanding customer experiences and better risk outcomes.
The Strategic Workforce Planning team is responsible for long and short-term forecasting, scheduling, real-time support, WFM system maintenance and Future Workforce.
On a day to day basis you will be:
We are looking for a Senior Analyst, Workforce Planning and Forecasting to:
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Source and transform data to help build and run a timely and accurate volume forecast
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Deliver actionable insights to contribute to the optimisation of our workforces, our customers’ experience and enable business leaders to make data-driven decisions.
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Enable and empower leaders to create a flexible workforce to keep up with the ever[1]changing needs and expectations of our customers
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Use data and advance analytics technique to identify opportunity to innovate, optimise workforces and processes and continuously improve
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Embed workforce planning practices in the businesses we support and provide insights to enable data-driven decision-making.
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Support the development of new analytical solutions and application of advanced techniques. Identify opportunities to improve own capabilities and demonstrate creativity and ingenuity when tackling complex problems.
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Act as a trusted advisor and help to address and solve for key business problems
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Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people
What will set you up for success?
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Strong demonstrated experience in forecasting and workforce planning
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Strong stakeholder management experience, with the ability to support with requirements definition, report scope and planning
We’re interested in hearing from people who have:
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Experience in predictive modelling, time series forecasting (ARIMA, ETS), A/B testing, spatial analytics, workforce optimisation (linear programming)
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Display an understanding of quantitative activities such as scenario forecast modelling and workforce analytics to generate actionable value-add insights from complex data
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Are experienced with large data sets and data analysis tools such as SQL
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Hold a relevant tertiary qualification or industry experience (computer science, statistics, mathematics, workforce planning, contact centre or related disciplines)
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Possess knowledge of Financial Services industry and/or Banking Operations (would be highly regarded)
If this sounds interesting, we would like to hear from you. Please apply.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through
Sidekick
to submit a valid application. We’re keen to support you with the next step in your career.
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