About Us

G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2000 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including over 85 fully owned and operated parks. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

Mining is at the heart of Mount Isa – this is one of the top 10 producers of copper, silver, lead and zinc. Our caravan park accommodation at Discovery Parks – Argylla, is just over one hour’s drive from Cloncurry. The spectacular Lake Moondarra offers swimming, boating, sailing, canoeing and excellent barramundi fishing. Held every August, the Mount Isa Rodeo is the biggest event of its kind in the Southern Hemisphere and an absolute must-see.

About the Role

This position involves a mix of indoor and outdoor functions - at times grounds-based with a maintenance focus and at others Front Office Customer and strategic focused. This position is a live-in role with accommodation provided and as such, you will have a hands-on approach.

Your responsibilities will span across administrative front office management, to park operations, planning and development.

Responsibilities will include, but not be limited to:

• Exceptional customer service - ensure all staff provide excellent service and efficiently handle guest enquiries
• Front Office management - all aspects
• Park Operations – ensuring the efficient delivery of all services related to running the asset i.e. customer service, grounds management and cleaning. You will ensure a team culture is built to consistently provide customers with a beautiful, safe and well maintained park
• Marketing - review and administration of third party websites, local area marketing and assistance with revenue and yielding
• Given the nature of our business and care for customers an on-call roster will form part of the job requirements

Skills & Experience

We are looking for an individual with the ability to develop park team members and lead the park in the Manager's absence. You will be able to prioritise your workload to achieve daily outcomes whilst also understanding the big picture, always with the customer as the priority. You will bring to the role:

• Demonstrated skills and experience in hospitality management or other related industries
• Proven and demonstrated experience in managing, developing and training staff
• Strong computer skills, especially in the MS Office suite
• Proven experience in general building maintenance and grounds work
• A flexible attitude to work, and work hours (including weekends and after hours)
• Knowledge and understanding of WHS and responsibilities
• Previous experience with RMS or similar reservations systems will be held in high regard
• A love of customer facing communication, tourism and ideally the outdoors and the desire to be part of a regional town

Benefits

• Discounted accommodation for you, your family & friends at over 300 G'Day Group holiday parks nationally.
• Discounts with our G’Day Rewards Partners including gym memberships, flights, petrol, car and camper van hire, car servicing and more!
• Service recognition awards
• Access to Employee Assistance Program (EAP)
• Internal promotions and opportunities

How to Apply

Discovery what matters - APPLY NOW! Visit the careers page at www.discoveryholidayparks.com.au or via the link below. Please have your cover letter and resume together in one file ready to upload.

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. If you already have a Police Clearance valid within the last 6 months, please upload a copy to your profile. You will also need a valid Working With Children Check for the state that you work in.