• 4+ month contract possible extension!
• $30.25 per hour - immediate start
• Rotating shift: 8.00am to 4.00pm & 10.00am to 6.00pm
• Monday to Friday
• Kilsyth location
• Friendly team environment!

The Client

Our client based Kilsyth that is know for being a world leading designer and manufacturer of air, fuel, hydraulic and lube filtration for all engine powered equipment has an urgent requirement for an experienced customer service professional.

Duties and responsibilities:

• Respond promptly and professionally to customer enquiries and complaints by telephone or electronically. ensuring superior customer experience
• Communicate and coordinate with internal departments as necessary to escalate and direct requests and unresolved issues to the appropriate person for action
• Follow through on customer queries in a timely manner
• Ensure records of customer enquiries, comments, complaints and actions taken are kept up to date and recorded
• Maintain a thorough knowledge of company products, services and processes to deal confidently with customers
• Pricing, shipping and deliveries, including documenting any issues
• Participate in incoming call loop, including overflow from the main office
• Achieve productivity targets
• Adhere to company values, policies and procedures
• Process invoices, order entry and record and process orders within departmental time frames
• Fast and accurate data entry (skills evaluation will be conducted), I.T. savvy a must!
• Ensure own tasks and procedures are documented
• Contribute to customer statistics reporting

Skills and qualifications:

• Proven experience in customer service roles i.e. outbound calling with exposure to trucks and automotive in a retail/customer service environment would be highly regarded
• Excellent verbal and written communication skills
• High degree of initiative, flexibility and adaptability
• Ability to work under pressure and handle multiple tasks
• Well-developed organisation and problem-solving skills

It goes without saying you have high attention to detail and exceptional computer literacy, especially in Microsoft Office. Fast and accurate data entry a must. An Alphanumeric and Numeric skills evaluation will be conducted.

NOTE: On commencement, your hours will be 9.00am to 5.00pm or 8.00am to 4.00pm during the initial training period. You will then move to a rotating shift between 8.00am and 6.00pm, Monday to Friday. Extension of assignment and/or possible conversion to permanent for the right person.

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position. A Covid Vaccination Certificate must be presented prior to an interview.

NOTE: The successful candidate will be required to have a Medical prior to commencement.