• Permanent full-time position
• Located in our Liverpool office, Sydney South West

About the role

The Coordinator (internally known as Customer Service & Scheduler) creates and maintains rosters to ensure that services are delivered efficiently and are meeting our client’s needs. This role will be responsible for:

• Working collaboratively with staff from our Customer Service team to meet our service goals
• Communicating with our client-facing staff to ensure the provision of services suited to our client’s needs
• Managing and coordinating rosters through our client management system, as well as keeping accurate documentation through regular contact with our clients and staff
• Contributing to the enhancement of service provision across the division
• Providing occasional afterhours support to workers and clients by being part of a rotating on-call roster
• Other duties from time to time

What can we offer you?

• Training and development opportunities will be provided in the commencing months to ensure a thorough induction to the role
• We support hybrid working arrangements, including flexible start/finish times and opportunities to work from home
• We value your wellbeing and offer free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations and other regular wellbeing activities to support you through your working day
• We value your professional growth and provide regular supervision and internal career development opportunities to support your career aspirations
• Access to generous salary packaging, which allows you to save on tax and increase your overall take home pay

About you

To be a successful candidate, you will have:

• Ability to undertake the duties of the role in accordance with CatholicCare’s Mission, Vision and Values, and its Code of Ethics and Conduct
• Desirable experience in scheduling and ability to use logical thinking to plan rosters efficiently to meet client needs, worker availability and business efficiency
• Desirable knowledge of current worker entitlements and modern awards, consumer directed care (CDC), and the aged care sector
• Strong computer skills including client management information systems and Microsoft Office applications, as well as an ability to learn and adapt to new computer systems
• Strong organisational skills, including effective time management, attention to detail and ability to prioritise and thrive within a faced paced work environment
• Demonstrated problem solving and conflict resolution skills with an ability to think laterally and use initiative
• Strong phone, verbal, and face to face communication skills, with ability to work collaboratively and in partnership with a range of stakeholders

About Us

CatholicCare Sydney is a leading not-for-profit agency supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion, and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community. CatholicCare is the official social services agency of the Catholic Archdiocese of Sydney and is also a certified Family Friendly Organisation.

How to apply

Applications for this position close on 26 July 2022. Please submit your application as soon as possible as shortlisting for this position will commence immediately. Please note that previous applicants need not apply.

Need more information? Please contact Sophy Tohi, Senior Manager, Customer Service at 0421 707 617.

At CatholicCare, we believe vaccination to be the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers and students to be fully vaccinated against Covid-19 as a condition of engagement.

CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and will also require a Working with Children Check.

CatholicCare is an Equal Opportunity Employer and Employer of Choice for Women. People of Aboriginal, Torres Strait Islander and other culturally and linguistically diverse backgrounds are encouraged to apply; people living with a disability are encouraged to apply.