Job description
Location: Melbourne, VIC, AU
Company: metrotrain
Metro is a
multi-award winning organisation and we pride ourselves on our team high performing professionals who are talented, inclusive and
safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance feel comfortable to bring their best to work, and to truly be focused on a common goal which is to provide a world class railway service.
About the role:
Metro Trains Melbourne (MTM) are currently seeking a
Level 2 Desktop Support for work with our exciting OCMS/Network Assets & Assurance Team. The Level 2 Desktop Support role is to provide support to end users of desktop systems and hardware, assist with building and deployment of new desktop/laptop hardware, support mobile devices and manage tickets using the company’s
chosen ITSM tool.
This position is offered as full time permanent.
Key Responsibilities
- Monitor and respond quickly and effectively to requests received through the OCMS Service Desk
- Respond to end user queries by phone and email ensuring strong stakeholder experience across all areas of MTM
- Ensure contractors and/or delivery partners to provide completions artefacts to agreed standard
- Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
- Investigate customers issues to determine root cause
- Run diagnostic tools to assist in resolving problems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Report significant and recurring issues to the Service Delivery Manager
About You:
- Tertiary qualifications in an ICT related discipline including relevant industry certifications, and/or equivalent experience in Desktop Services for a large organisation
- Proven experience specifically providing Desktop Support to End Users utilising a computerised Service Management Ticketing System.
- Ability to communicate effectively with all levels of management and staff (verbal & written)
- Demonstrated experience using a high level of accuracy and working to tight timescales
- Focusses on Customer: Holds internal and external customers at the core of all activities and makes decisions to deliver quality services, experiences and outcomes.
- The ability to juggle multiple tasks and stakeholders of all levels.
Why work for Metro?
- Work for one of the largest organisations in Victoria where our values are lived everyday
- Our ongoing involvement in the exciting pipeline of major rail projects
- Career development support and opportunities to learn new skills within a multi-disciplinary environment
- Work with a collaborative team of passionate people who are dedicated to delivering projects that improve the safety and reliability of Melbourne’s rail network
- Access to many Employee Benefits – including Free Myki Card!
This is a fantastic and dynamic opportunity to build on the career you have developed to date and be part of the legacy that
‘connects people and places for a growing Melbourne’.
If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you - Please submit your application by
Sunday 24th July 2022
Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note that only applications with the right to live and work in Australia will be considered for this position.
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