How will I help?

As a Marketing Communications Manager, you’ll help put things right for our customers by managing the end-to-end delivery of remediation marketing activity across the Group’s portfolio of brands.

What are the key responsibilities?

• Development and execution of the communication strategy for remediation projects across all brands and products.
• Implementation of activity across multiple channels including direct mail, eDM, SMS, outbound telemarketing, digital, and front-line channels.
• Writing simple and easy to understand communications for various audiences, using our guidelines and templates to guide you.
• Implementation of activity across direct mail, outbound telemarketing, digital and front-line channels.
• Provide strategic insight to minimise customer impact and maximise customer experience.
• Measure and evaluate campaign performance against KPIs, providing recommendations for campaign optimisation.
• Maintain a focus on continuous improvement of ways of working to help us reduce cost, increase efficiencies, and improve upon speed to market.
• Create and maintain strong working relationships with key stakeholders across multiple business areas.
  

What's in it for you?

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?

• Experience in CRM and/or Personalised Marketing related roles in a large corporate environment – preferably financial services background.
• You’ll be a self-starter, able to work self-sufficiently and influence key stakeholders.
• Strong communication skills including the ability to articulate plans, risks, and impacts.
• Demonstrate initiative and strong problem-solving skills by identifying issues and recommending solutions.
• Strong analytical skills and experience using data to drive decisions making.
• Customer centricity demonstrated through understanding and implementation of customer centric experiences.
• Highly organised with the ability to manage multiple projects and tasks at any one time.
• Ability to navigate ambiguity and show flexibility in a dynamic environment.
• Thrive in a collaborative environment.
  

What is it like to work there?

As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth, and insurance benefits in the market. We’ll even pay you to do volunteer or community work. We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

The Westpac Group has implemented an Entry to Workplace Policy that requires employees and others entering our workplaces to be fully vaccinated against COVID-19 by relevant dates set out in the policy (subject to applicable medical exemptions). Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.