Job description

Join a leading not-for-profit healthcare organisation

Salary packaging benefits of $15,990 plus $2,650 on meals and entertainment per annum

Based in Richmond, close to CBD and easily accessible public transport

Permanent Full Time Opportunity - 38 hours / 5 days per week

Operating Hours: Monday to Friday (8:00am to 4:06pm)

The Role

The Health Information Services (HIS) department is seeking a highly motivated and excellent communicator to join our Medical Record Access Team on a permanent full time basis, working our operational business hours from 8:00am to 4:06pm, Monday through to Friday, located at our Richmond campus. Please note, you will be required to work onsite in this position, there is no capability to support working from home in this role.

As a Medical Record Access Officer, you will be the first point of contact for anyone wishing to seek access to Epworth HealthCare patient medical records, responding to telephone calls and emails received on a daily basis from various stakeholders including patients, family members, law firms, police, courts, insurers, WorkCover and other third parties. You will provide information to individuals regarding the process involved for seeking access and the fees, and assist them with any questions they have. You will assess every request that is received by us, and diligently check that the appropriate authority has been provided before seeing each application through the different stages, including generating invoices, receipting payments, preparing letters, photocopying paper-based patient records, exporting digital records, collating, releasing and finalising each request. All requests must be managed in accordance with the Health Records Act 2001, and the Privacy Act 1988 and released within the legislated timeframes. During periods of low activity, you may be required to assist with other responsibilities including scanning of patient records, reception duties, or with ward rounds, collecting patient records of discharged patients from various locations throughout the hospital.

Responsibilities:
Handling of all telephone queries from staff, patients and family members, and any third party organisations (including Workcover, TAC, Law firms, insurers, courts and other organisations) in relation to health information access.

Responding to all queries received via telephone and email in a professional and courteous manner, providing requestors with information regarding the process and fees.

Diligently assessing all requests received to ensure that appropriate authority is provided.

Undertake all administrative tasks associated with Medical Record Access including registering requests, invoicing, payment processing, photocopying, exporting, collating and releasing information.

Thoroughly assessing requests and identifying and extracting information that is relevant to the request.

Accurate and timely entry of data and relevant record keeping of all received requests in accordance with policies and procedures.

Scanning of digital patient medical records and managing duplicate UR numbers.

Assist with department Receptionist duties and on Ward Rounds to collect patient records when required.

To be successful in this role, you will have:
Excellent customer service skills with a focus on meeting the needs of internal and external stakeholders

Excellent time management and organisational skills in order to effectively coordinate the various processes and steps involved in the process

Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines

Effective written and verbal communication skills with a professional telephone manner, and an ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to Epworth

Intermediate working knowledge of the Microsoft Outlook Suite (primarlily Microsoft Outlook, and Microsoft Office)

A solid work ethic, and an ability to work autonomously within a team in order to ensure all work is completed in a timely manner

Proven high attention to detail and diligence to ensure correct patient information is released at all times

Flexibility in a changing work environment with an openness to changing processes and procedures

Desirable:
Previous experience in a similar role (desirable)

Previous experience with a Patient Administration System (iPM, WebPAS, TrakCare) and a Scanned Medical Record (BOSSnet or CPF)

Medical Terminology proficiency

At Epworth, everybody matters.

It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

Salary packaging benefits of $15,990 per annum, plus you will be able to salary package meal/accommodation expenses up to $2,650 per annum

Reduced out-of-pocket expenses for health services at Epworth

Discounted private health insurance

Discounts to leading Australian retailers through the "My Benefits" Program including Fitness Passport

About Richmond

Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies.

At Epworth, we care.

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities

Enquire/ Apply for this Position

Sound interesting? To apply, click the APPLY button now and attach your CV and cover letter. For more information, refer to the attached position description or contact;

Monika Bosnich - HIS Clerical Operations Manager (Richmond & Freemasons) on (03) 9516 - 2623 for any further questions regarding the position.

As a result of Coronavirus (COVID-19), it is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had COVID-19 vaccinations, including where recommended by public health authorities and booster vaccinations.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care

Contact Person

Monika Bosnich

Contact Number

(03) 9516-2623

Closing Date

13/11/2022

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